Shipping & Returns

Returns and Exchanges

You may return any full priced items for an exchange or full refund within 14 days of receiving your products.

Returned items must be unworn and in original condition.  Returns that are damaged or show signs of wear, may not be accepted and may be sent back to the customer.

All returns are at the expense of the customer.  We strongly recommend using registered post to ensure your parcel arrives safely to JAM.

We do not offer refunds on sale items.

Please email hello@jamthelabel.com and request a returns form.

If you are outside the 14 day return timeframe, you may be denied a returns form.

Shipping

Domestic:
All domestic orders are delivered via Australia Post and are at a flat rate of $10 for standard shipping.

Receive free standard shipping on domestic orders over $150 automatically at checkout. You must be an Australian customer to access this discount.

International Shipping:
JAM currently offers international shipping to New Zealand, UK, US, Canada and Singapore. All international shipping costs will be calculated at checkout. 
Please note: JAM is not responsible for any associated import taxes.